XPO Connect LM - Last Mile Application

XPO ConnectLM

Based on market and user research, provide design solutions for the XPO Logistics LOB for Last Mile. This product supported the logistics of tracking deliveries, service requests and warehouse pickups to customers.

Implemented Techniques

  • User Interviews
  • Empathy Mapping
  • Journey Mapping
  • Prototype/Design
  • Validation/User Testing
  • Client Panels