Through discovery and observations, in-store associates were leveraging their measurable metrics through various non-digital means including WTD/MYD/YTD sales, account registrations and customer information. This created a high risk and touch activities for the users and company.
The assumption was to provide the associate with a consolidated metric dashboard to track and improve their overall returns as well as better help customers build their business an increase their spend rates. The dashboard would initially be accessible through the in-store touch screen computers.
The solution was user-validated and released in pilot for adoptions observation in the Southeast using Google Analytics and Usabilla. It was later successfully moved from pilot to all US & Canada regional users.
