User experience leader with a proven track record leading user-centered design strategies that enhance usability and deliver high user satisfaction. Combining deep UX/UI domain expertise and diverse industry experience with proficiency in applying user research and data-driven insights to develop innovative experiences and solutions.
Fiserv Inc.
Director of User Experience | May 2022 – Present
Advanced internally to lead User Experience (UX) strategy and execution; direct UX team in delivering best-in-class user experience design across a broad suite of applications. Partner with stakeholders across Product, Engineering, Marketing and Business in enhancing the product experience through user-centered design solutions.
Manager of User Experience | May 2022 – Present
Recruited to new UX organization as 3rd employee charged with leading UX initiatives, focusing on improving and modernizing internal applications. Instrumental in scaling team to 100+ UX professionals.
XPO Logistics
Staff User Experience Designer | December 2018 – January 2020
Charged with managing UX design initiatives for core banking applications, supporting 2M+ users, focusing on leading the transition of legacy systems to SaaS and cloud-based technologies.
The Home Depot
Staff User Experience Designer | August 2015 – December 2018
Recruited to new UX organization as 3rd employee charged with leading UX initiatives, focusing on improving and modernizing internal applications. Instrumental in scaling team to 100+ UX professionals
AT&T
Principal User Experience Designer | December 2007 – August 2015
Spearheaded the design and management of UX/UI strategies across AT&T’s B2B e-commerce platform and digital storefront. Managed diverse content team, contributing to various high-profile digital initiatives. Promoted from Lead User Experience Designer.
The McGee Group
Art Director | November 2006 – December 2007
Spearheaded the development and maintenance of the brand platform, encompassing brand vision and value propositions, developed and implemented strategic design concepts and storyboards for the retail product line, and managed the creative services budget.
SYNNEX Inc.
Lead Graphic Designer | March 2002 – November 2006
Led brand strategy implementation, creating innovative and cost-effective collateral for major B2B clients like IBM, Microsoft, HP, and Intel, and enhanced ROI through an integrated marketing and sales program; standardized project management across marketing and communications, introduced rigorous A/B testing to refine campaign effectiveness, and developed new service avenues for small business clients.
Education
University of South Carolina
Graphic Design/Illustration
Skills
Design Thinking
Design Systems
Product Development
Data Storytelling
Team Leadership
Strategic Planning
UX Research & Prototyping
Product Strategy & Roadmaps
Agile Methodologies
Cross-Functional Leadership
User-Centered Product Design
Business Transformation
Process Improvement
Mentoring & Talent Development
Resource Management